DISPUTE RESOLUTION
All VEU accredited businesses must follow the Australian Consumer Law. At iPromise, integrating customer satisfaction at the heart of the customer relationship is our priority. We establish a relationship of trust with our customers, from contact to installation of our products, but also after installation.
We are available to assist you with any technical matters or any equipment or installation advice. We know our equipment at our fingertips and can find the solution to all your questions.
Our organization allows us to deal quickly and efficiently with the issues facing our customers, with a process not exceeding 20 days. Because the satisfaction of our customers also depends on the speed with which their issue is processed.
HOW TO CONTACT IPROMISE?
Please feel free to contact us if you have any concerns about our products or services.
Phone. 1300 4776 6473
Email. dispute.resolution@ipromiseaustralia.com.au
Address. Unit 13, 44 Hampstead Rd, Maidstone, VIC 3012
CONTACTS OUTSIDE IPROMISE:
Want to talk about the VEU program?
Please call (03) 9032 1310 or email veu@esc.vic.gov.au
Where else to go for assistance with your rights as a consumer?
You can sign up to the Do Not Call register, which makes it illegal for any non-exempt Australian or overseas telemarketer to contact you.
Visit www.donotcall.gov.au/ or call 1300 792 958
If you have a complaint about false or misleading claims, telemarketing or door knocking, contact Consumer Affairs Victoria.
Visit www.consumer.vic.gov.au/contact-us or call 131 450
